Jetshop Privacy Policy | Feel secure | Jetshop Commerce

Jetshop Privacy Policy


Privacy Policy

A vital foundation to any digital journey or development is security. Security in the knowledge that our data collection and handling, as well as our use of your personal data, comply with the relevant laws and regulations. Security in the knowledge that you can request access to, change or delete the information that we have on you in our records at any time. Because protecting your privacy is of paramount importance to us at Jetshop, we’ve written this privacy policy for you to read through and think over. By using our website, you consent to us collecting your data. If you stop using the website, we automatically stop collecting information about you.

Different types of information

Here you can read more about the different types of information we collect.

Payment information

Payment information refers to credit card numbers and billing information,
which we collect with the help of third-party PCI-compatible service providers. These service providers are not allowed to store, retain or use information that you provide except for the sole purpose of handling credit card purchases on our behalf.

Navigation information

Examples of navigation information are your IP address, browser type, reference source, visit time, geographic location, or the pages you visit. Much of the information that we record is collected via cookies, and this particular type of information is important to us in the development and improvement of our website.

What are cookies and how do they work?

A cookie is a text file placed on your hard drive by a web server. Cookies are not used to run programs or deliver viruses to your computer, they are instead uniquely assigned to you when you visit our website. Jetshop and our partners use cookies or similar technology to manage the site, follow users’ movements around it, analyse trends and so on, simply to improve your experience online. Cookies help us recall your specific information on subsequent visits. We learn what you are looking for and you quickly get access to it – win-win!
You can choose to accept or reject cookies. If you reject them, you won’t be able to experience the interactive features that Jetshop makes available, among other things.

Measured effectiveness with Hubspot

We use software called Hubspot to helps us better manage our website. It informs us about which content is effective. We use Hubspot in our HTML based emails to know which emails have been opened by recipients. This allows us to measure the effectiveness of certain communication and our marketing campaigns. We tie the information collected by Hubspot
in email to our customers’ personal data. If you want to change the personal data that we have saved about you realted to this point, or ask that we delete them completely, you can contact us according to the last paragraph of this privacy policy.

Personal information

Personal information includes the personal information you voluntarily let us collect, such as your name, email address, phone number and company name. It’s also possible that, in order to improve your experience of our website, we download information about you available on the Internet (Twitter, Facebook, LinkedIn, Google). Your personal information will be used in order to inform you of things that may be of interest to you, or provide other companies with statistical information. Note, however, that this information cannot be used to identify an individual user.

In the event that you use social media features or Widgets (such as Facebook’s Like button or “Share the Article”), we at Jetshop are not responsible for the handling of your personal data. That responsibility is instead borne by the hosts of the said features (such as Facebook).

We offer publicly available blogs and, with these, community forums. Keep in mind that if you disclose your information in these public forums, it can be collected and used by others. We can change or delete information you have posted on the web pages if you wish, just please contact us according to the last paragraph of this privacy policy.

We often link to other websites, for example in our customer case studies. We are not responsible for the handling of personal data on these websites.

Sometimes we use other companies and people to provide services to visitors to our website or our customers, and we may need to share your information with them to provide information, products or services to you. Examples can be tools for our sales department, information on payment methods or other things. If we do ever share your information with third-party providers, we expressly require them to approve and comply with our privacy policy when handling it.

We retain the personal data that you give us as long as we feel it is necessary.
You can request access to, change or delete your personal information with us at any time. Our contact details can be found further down this privacy policy.

Feel secure

At Jetshop we care about your data and security, which is why we use different types of security procedures and ways of working to protect your data from unauthorised access or use. Your data is always protected in a controlled and secure environment and your personal information will never be resold by us at Jetshop to a third party.

By law, it is prohibited to design websites that target or collect information about children up to 12 years of age. If you suspect that we have inadvertently collected information about a child under the age of 12, please contact us at: If your suspicions are correct, we guarantee that any information will be immediately deleted.

In the event that we believe that your personal information could have a negative impact on our rights, your personal safety or the personal safety of others, or if we suspect fraud, we reserve the right to use or disclose your personal information.

If we (or our assets) were to be acquired by another company – through merger, bankruptcy or otherwise – the company would have access to all the personal data that Jetshop has collected. If that were to happen, we would of course inform you of the matter.

To manage our advertising on other websites, we partner with a third-party ad network, which may collect non-personal information about you with the intention of targeting ads based on your interests. You can choose to opt out of this type of advertising by following: Note, however, that you will continue to receive general ads.

Request access to, modify or delete your personal information with us

Whenever you wish, you can request the information that we at Jetshop may have had to store about you and your behaviour online.
You can:

For more information about our privacy policy

In the event of any changes to our privacy policy, the latest version is always published on this page. Therefore, please read our privacy policy more than once, as it may be updated at any time.

You are always more than welcome to contact us with any questions regarding our privacy policy. When you ask for changes to or deletion of personal data, we will get back to with an answer and a plan of action as soon as possible.

Contact Us
+46 (0)31-788 41 00

Jetshop AB
Sten Sturegatan 44
412 52 Gothenburg
Attn: Privacy

Please visit this page and read our privacy policy more than once, as it may be updated at any time.

How can we help you?